Support

Common questions

• Restore a purchase — open the export paywall in the app and choose Restore. Purchases are tied to your Apple ID or Google Play account.
• Where are my files? — everything stays on your device in private app storage. Nothing is uploaded.
• Transcription models — models download once over an encrypted connection and work offline afterward. Manage them from the app’s model picker.
• Refunds — purchases are processed by the Apple App Store or Google Play; refund requests go through your store’s purchase history.

When you write

For fastest help, include your device model, OS version, and what you expected versus what happened. Screenshots help.