Support

Common questions

• Restore a purchase — open the export paywall in the app and choose Restore. Purchases are tied to your Apple ID or Google Play account.
• Where are my files? — projects and transcripts stay on your device. Optional publishing uploads only the export you select and confirm.
• TikTok publishing — the publishing page currently supports invited Sandbox users and private posts. Connections expire after one hour. Use “Disconnect & delete session” to remove an active connection sooner. If a post result is uncertain, check TikTok before retrying to avoid duplicates.
• Delete publishing data — follow the data deletion and disconnection instructions. Never email tokens, authorization codes, or private upload links.
• Transcription models — models download once over an encrypted connection and work offline afterward. Manage them from the app’s model picker.
• Refunds — purchases are processed by the Apple App Store or Google Play; refund requests go through your store’s purchase history.

When you write

For fastest help, include your device model, OS version, and what you expected versus what happened. Screenshots help.